netbet Privacy Policy

This page describes what we collect when you use netbet and how we keep that data protected. We are committed to transparent data handling and compliance with privacy regulations. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our slot games and sportsbook markets, we collect personal information necessary to provide our service, verify your identity, and prevent fraud.

We do not sell your data to third parties for marketing purposes. We share information only with payment processors, compliance partners, and service providers who help us operate netbet. Your data is encrypted in transit and at rest. You have rights over your personal information, including the right to request deletion or correction, subject to legal retention requirements.

Read this policy to understand what information we collect, why we collect it, how long we keep it, and how you can exercise your data rights on netbet.

What Data We Collect on netbet

We collect information in three categories: account data, transaction data, and behavioral data. Account data includes your name, email address, date of birth, and phone number—all provided when you sign up. We require identity verification documents (national ID, passport, driver's license) and proof of address (utility bill, bank statement). We may request a selfie to confirm your identity matches your submitted documents.

Transaction data covers every deposit, withdrawal, and game entry you make on netbet. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the amount, method, timestamp, and transaction ID. We retain this data to process withdrawals, reconcile accounts, and comply with anti-money-laundering requirements. For withdrawals, we verify your withdrawal method matches your deposit records and may request additional documentation to confirm account ownership.

Behavioral data includes your gaming activity: which slots you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), how often you access netbet, your browser type, IP address, and device information. We collect this through cookies and server logs. This data helps us detect fraud, improve our platform, and understand user patterns. We do not use this data to target you with personalized advertising outside netbet.

Data encryption: We use industry-standard encryption (HTTPS) to protect data in transit. Stored data is encrypted at rest. Your password is hashed and never stored in plain text.

Third-Party Processors and Data Sharing

We share your data with third-party processors who help us operate netbet. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction data necessary to process your deposits and withdrawals. Compliance and fraud-prevention vendors receive account information to verify your identity and detect suspicious activity. Customer support platforms receive your account details so our team can assist you during business hours.

We may share aggregated, anonymized data with analytics partners to improve netbet. This data cannot identify you. We do not sell your personal information to advertisers or data brokers. We do not disclose your account details to competitors or unrelated third parties, except as required by law.

Our servers and data processors may be located outside your jurisdiction. By using netbet, you consent to your data being processed internationally in compliance with applicable privacy laws. We undertake standard data-protection measures across all jurisdictions where we operate.

Your Rights and Our Data Retention Policy

You have the right to access, correct, or delete your personal data on netbet, subject to legal retention requirements. To request a copy of your data, contact our support team via in-app chat or email. We provide a summary of your account information, including your personal details, transaction history, and activity logs. Requests typically take business days to complete.

You may request correction of inaccurate information (name spelling, address, contact details). We update your account and notify you when changes are confirmed. You may also request deletion of your account. Upon deletion, we retain certain data for anti-fraud and compliance purposes for a period mandated by law—typically years following account closure. We cannot delete data required for regulatory compliance or dispute resolution.

Account data: We retain your name, email, and ID documents while your account is active and for a statutory period after closure.
Transaction data: Deposits, withdrawals, and game entries are retained for anti-money-laundering compliance, typically five years or longer as required by law.
Behavioral data: Login logs and activity patterns are retained for security and fraud detection, typically one to two years.
Cookies and IP logs: We retain server logs and cookie data for up to one year to prevent abuse and investigate technical issues.

Cookies and Tracking on netbet

We use cookies to remember your login session, store your preferences, and track your gameplay activity. A cookie is a small file stored on your device that identifies you when you return to netbet. Session cookies expire when you close your browser. Persistent cookies remain until you delete them or they expire (typically one year).

Essential cookies enable core netbet functions: login, account security, payment processing. Preference cookies remember your language choice and game favorites. Analytics cookies track aggregate user behavior to identify technical issues and optimize our slot tournaments and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League).

You can disable cookies in your browser settings, but doing so may prevent netbet from functioning properly. We do not use third-party tracking pixels to follow you outside netbet. We do not sell cookie data to advertisers.

Data Security and Breach Notification

We implement technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure. Our systems use encryption, firewalls, and regular security audits. Our staff undergo data-protection training and sign confidentiality agreements. Access to sensitive data (passwords, ID documents) is restricted to authorized personnel only.

If we discover a data breach that affects your personal information, we notify you via email within days of discovering the breach. We describe the nature of the breach, the data affected, and steps you can take to protect yourself. We also cooperate with regulators as required. We maintain cyber insurance to cover breach-related costs.

Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same data-protection standards. We apply consistent security measures across all jurisdictions where netbet operates. Your data rights and our retention obligations comply with applicable local and international privacy regulations.

Contact and Policy Updates

If you have questions about this privacy policy or wish to exercise your data rights, contact our support team. We respond to data-access requests and privacy inquiries within business days. You can reach us via in-app live chat, email, or account message during our standard operating hours.

We may update this privacy policy to reflect changes in our operations, legal requirements, or technology. Material changes are announced via email and in-app notification. Your continued use of netbet after such notice constitutes acceptance of updated privacy practices. We encourage you to review this policy periodically to stay informed of how we handle your data.